Preparing Your Device
Preparing your Apple (iOS) device before selling
CREATE A BACKUP
We strongly recommend that you backup your device’s data (including settings, messages, apps, photo’s etc). This is important to ensure that you do not lose any of it before erasing it prior to sending it in. Apple provides some instructions on how to do this using iCloud or by backing up to a computer.
SIGN OUT OF APPLE ID / SERVICES & ERASE YOUR DATA
It’s very important that you sign out of your Apple ID, iCloud and other services before you send us your Apple device. Erasing or resetting the device will not automatically sign you out, and we won’t be able to complete the payment unless this has been done. Luckily, the process is simple to do and has been detailed in a guide provided by Apple Support.
Preparing your Android device before selling
CREATE A BACKUP
It’s strongly advisable to start off by backing up your device so that you don’t lose data, including photos, contacts, messages, apps, settings, photos etc. The methods of doing a backup are detailed on the Google Support website. You can access these instructions by scanning the QR code on the right, or by visiting:
SIGN OUT OF ACCOUNT ID / SERVICES & ERASE YOUR DATA
You must sign out of your Account ID, (Google / Samsung etc.) before you send us your Android device. Erasing or resetting the device will not automatically sign you out, and we won’t be able to complete the payment unless this has been done. Luckily, the process is simple to do and has been detailed in a guide provided by Google Support.
Open your device’s settings app.
Tap Accounts. If you don’t see ‘Accounts’, tap Users and accounts.
Do this for the Google account, as well as any other brand-specific accounts.
Go back to the settings app.
Locate factory reset (or similar, depending on device).
Follow the factory reset steps to erase all data and reset the device.
Some more help on the topic of removing accounts from Android devices can be found on the Google Support website:
