Support / FAQ’s
FREQUENTLY ASKED QUESTIONS (FAQ)
We at Tech2Recycle are committed to offering the best prices and making the selling process as swift and hassle-free as possible.
Occasionally, we remove devices from our website for various reasons. Our website covers all the devices that we currently buy – so if your device is not listed, we do not buy it.
We revise the selection regularly, so it’s advisable to check back with us at a later date to see if it has been added.
Our aim is to bring your device to the best use once we receive it. If the device is in good working order then it will be refurbished and passed on to a new owner who will appreciate it. On the other hand, if the device is no longer working or has defects, we’ll break it down to salvage the components that are still in good order. By making use of every part in this way, we increase the lifespan of the device and reduce the carbon footprint.
The security of your data is very important to us. To ensure the highest levels of data privacy, we have a data shredding procedure that destroys all personal data from each device before we take it to the next stage of the recycling process. We do this in accordance with the Data Protection Act.
If a device is supplied with a sim card or memory card, these are physically destroyed.
No – we actually only need the device in it’s described condition to pay you the offered amount.
If you wish to send us accessories, then that’s fine – we can make sure they are recycled or dispose of them responsibly for you.
We request that you send your device to us within 14 days of the order/quotation.
If 14 days lapses, please place a new order.
In the majority of cases, we pay to your bank account or PayPal account on the same day we receive your item.
We’ve simplified our device condition options to be as easy as possible for you. Declaring the condition appropriately ensures you are paid the amount that you are quoted.
On the rare occasion that we receive a device that is not as described, (e.g you claim it is unlocked and when we get the device we find it is locked to a network) we will contact you and adjust the quote.
If you are not happy with the revised quote, we will return the item to you via 2nd Class post, free of charge.
We try to offer the highest levels of customer service in all cases. Occasionally there may be a reason for you to contact us. Our aim is to deal with all of your concerns with a positive response.
If you wish to bring something to our attention, please contact us through our website enquiry form or email us directly at [email protected]. You can also write to us by posting your concerns by letter to the address on our contact us page
