Please read the following important terms and conditions before you contact our website and check that they contain everything which you want and nothing that you are not willing to agree to.

We advise you to retain a copy of these terms for your record.

This contract sets out:

• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

In this contract:

• ‘We’, ‘us’ or ‘our’ means Tech 2 Group Limited (trading as Tech2Recycle); and
• ‘You’ or ‘your’ means the person using our site.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:

• email: [email protected] (we will respond during office hours, Monday to Friday: 9 am to 5 pm)

Who are we?

1. Introduction
1. If you sell goods on our site you agree to be legally bound by this contract.
2. This contract is only available in English. No other languages will apply to this contract.
3. We have the right to transfer the benefit of this contract and its rights and obligations.
4. This contract excludes your right to transfer the benefit of it and its rights and obligations.
2. Your privacy and personal information
1. We will not pass on your private or personal information to any third parties except when we need to do so to comply with our legal obligations, as stated in section 3.11 below.
2. Within a reasonable period after the completion of this contract or the return of your device we will delete your data and personal information other than:
1. your name, address and contact details;
2. the make and model of your device and serial or IMEI numbers; and
3. details of your device’s condition on receipt.

This is in order to allow us to comply with our legal obligations and deal with our onward suppliers and customers.

3. By sending us your device you confirm that you are content for us to delete all information contained on the device or on any removable memory cards that are left inside the device. We are not liable for any loss associated with loss or corruption of data that occurs as a result of this contract, and we advise you to back up the data on your device before sending it to us.
4. We would advise you to delete any personal data on your device prior to sending it to us and that you remove any SIM card. We cannot accept liability for keeping your data secure or for preventing unauthorized use of any SIM card that is in your device when it is sent to us.
5. If you are sending us a non-functioning device it may not be possible to delete all information and data. You therefore accept that third parties may be able to access such information and data. We do not accept any liability in respect of any breach of security or confidentiality regarding such information and data.
3. Selling goods to us
1. Below, we set out how a legally binding contract is made between us and you.
2. You request a quote on the site by entering details of the device you wish to sell. Please read and check your request carefully before submitting it. If after submitting you need to correct any information you have provided, or wish to provide extra information, please contact us at the e-mail address above.
3. We will provide an initial quote on the basis of the description provided by you through our website and any subsequent written communication. This quote will be valid for [14] days. If you accept this quote, then you must send your device to the address given at the start of this contract. Please be aware that we cannot accept responsibility for any devices lost or damaged before we receive them.
4. You may cancel the contract at any time prior to sending us your device . However by sending your device to us you confirm that:
1. you are a consumer based in the United Kingdom and over the age of 18 and you do not make this contract in the course of a business as defined by the Unfair Contract Terms Act 1977; [ Please note we reserve the right refuse to accept persons outside the United Kingdom as customers of our business.]
2. the device belongs to you;
3. that no third party has any right to prevent you from selling the device;
4. the device is in the condition described by you;
5. and you have removed any form of activation lock or provided us with the necessary details to access the device.
5. If we receive your device within [14] days of our initial quote and confirm to you in writing that it is in the condition that you have described, a binding contract will be created for us to purchase the device from you, and from that point you will have no right to cancel or request the return of your device.
6. We may contact you to say that we are retracting our initial quote because the device is not in the condition that you described, the device was received more than [14] days after we issued the initial quote or because of Website Pricing Software Errors. We will then either:
1. supply a revised quote; or
2. refuse to purchase the device from you.
7. Where a device is still activation locked upon our receiving it, we will contact you with instructions on how to remove the lock remotely. If you do not respond to the email within 7 days we will return the device to you at your cost on the terms contained in clause 4 below. Click for help on removing the activation lock.
8. You have a period of [14] days in which to accept or reject the revised quote we have issued. At the point that you either;
1. notify us in writing that you accept the revised quote; or
2. fail to reject the revised quote within the period of [14] days from receiving it;

a contract will be created for us to purchase your device from you at the price given in the revised quote.

9. We will check IMEI/Serial number of all devices with CheckMEND  (www.checkmend.com) and if at any point after receiving a device we have reason to believe that the device has been blocked by carrier, barred, stolen or blacklisted, we will contact you providing details of our concerns and retain the device for a period of up to 28 days to allow you to resolve any question of legal ownership. If any ownership query cannot be resolved at the end of this period, we are required by law to retain the device or pass it to the appropriate authority. If this occurs we cannot provide you with any compensation.
10. If we become aware of any queries regarding ownership of the device after we have paid you, you agree to immediately reimburse any payment received within [3] working days of us notifying you in writing of any such issue.
11. By providing us with your details and your device you agree to fully cooperate with us in resolving any query regarding ownership of the device, and confirm that you are content for us to share your details with the police or the appropriate authority.
12. New orders will not be processed if concerns are raised regarding any previous orders you have sold to us, where devices have been blocked by carrier, barred, stolen or blacklisted no matter how old the order is. If you are unable to resolve any of the issues then your new order will be held as compensation if any money is owed that you fail to reimburse us. We may also reject your new or any further orders at our discretion.
4. Refusals and returns
1. We have the right to refuse to purchase the device for any of the reasons given in section 3 above, and you have the right to refuse to accept any revised quote issued by us as noted in section 3 above. We can also refuse to purchase any device that raises concern to us for any range of unforseeable issues which will be explained to you via email or telephone.
2. In the event of refusal we will pay for the cost of returning your device, this will be using Royal Mail 2nd class, signed recorded delivery without insurance. If you wish for special delivery with higher insurance you will be required to pay the cost, you must pay the return cost within 30 days.
1. We do not pay the return costs on any device for issues pointed in the above section 3.7 and 3.9. We will contact you asking exactly how you would like your device returned which will determine the cost. You must pay the return cost within 30 days.
2. We do not pay return cost on any device that is not identifiable. We will contact you asking exactly how you would like your device returned which will determine the cost. You must pay the return cost within 30 days.
3. We do not pay return postage for any device that raised concern to us where we feel it is not our duty to do so.
3. If the courier cannot make delivery to you because you were not home or did not pick up your package from their designated depot, you will be responsible for the costs of any further delivery attempt.
4. If you do not pay the return price within the [30] day period we will have the right to either dispose of the device or sell the device or its parts. In such instances we are not obliged to obtain any particular price for the device or its parts and may deduct our costs from any sale price.
5. We are not responsible for any loss or damage of the device by return post. We will retain postage details and details of the device’s condition prior to posting to assist you with any damage claim against the courier.
6. Returns can only be delivered to the address on your order form, this can not be changed.
5. Payment
1. Upon completion of the contract for sale of your device we will make payment via bank transfer to the bank account using the details you have provided to us. We are not responsible for any payments made in error due to being provided with incorrect details.
2. We will make a same day payment PROVIDED:
1. the device complies with 3.4 of these terms,
2. the device is received before 2 pm Monday to Friday [excluding public holidays]
3. there are no events beyond our control which prevent us from doing so
4. there has been no manifest error in the transaction paperwork
3. We retain the right to set off any sums you owe to us, under the terms of this contract or otherwise, against any payment due to you.
4. In the event that an item fails to be delivered to us and you are due compensation, this will be paid by way of a Cheque, made payable to the name that is supplied on the order form and sent only to that address supplied on the order form. This cannot be changed. Payment can only be made once the chosen courier (eg.Royal Mail, DPD) has resolved the claim.
6. Website
1. We may change the prices stated on our website from time to time without notice.
2. In the unlikely Event the website software fails and displays incorrect pricing for your device we will notify you offering a revised quote after accepting your sale or receiving your item
7. End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

8. Limit on our responsibility to you
1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
1. losses that:
• a. were not foreseeable to you and us when the contract was formed;
• b. that were not caused by any breach on our part; and
2. business losses.
9. Your statutory rights
1. This contract is made on the understanding that this is not one to which the Consumer Rights Act 2015 (CRA 2015) applies.
2. If at any time we become aware that this contract is likely to fall within the scope of CRA 2015 then we will have the right to substitute any part of this contract that is not compliant with the terms of that Act with wording that we reasonably believe would comply with the Act.
10. Disputes
1. We will try to resolve any disputes with you quickly and efficiently.
2. If you are unhappy with:
1. our service to you; or
2. any other matter,

please contact us as soon as possible.

3. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
1. let you know that we cannot settle the dispute with you; and
4. If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
5. The laws of England and Wales will apply to this contract.
11. Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.